"I'm Vicky, I work as Administrator and Newsletter Editor for SIL. I have been here since 2008. I thoroughly enjoy all the aspects of my role but especially the contact I have with visitors, service users and staff."

"Hello everyone, my name is Caroline and I’m the Payroll Officer for SIL.  This means that I am responsible for processing the payroll for about 120 DPSS Service Users as well as the in-house SIL and ILS payrolls.  I enjoy my work enormously and although most of my work is fairly routine, each day seems to bring new challenges and there is always something new to learn."

"I joined SIL in early October 2010 as a Payroll Advisor. As yet, it is a little too early to be able to define my role in detail as I'm expecting it to develop over the next few months. My recent experience has been with a firm of chartered accountants where one of my roles was to run the payroll bureau for clients. I am hopeful that in my new position I will be able to help our service users make sense of their duties and responsibilities as employers. I will be happy to advise at all stages of the process from registering as an employer, running a payroll and solving all the day-to-day problems likely to be encountered such as sick pay, maternity pay, holiday entitlements etc."

"Hi, I'm Amy and I have been working as an advisor with the employment support service since 2003. My role has changed from being a training to senior advisor. Recently with the changes within the organisation I have started to learn to do payroll and bookkeeping, which keeps my role fresh and interesting"

"Hi, I’m Louise and I have been working as a Direct Payments Adviser for SIL since 2007. My role is to support service users to employ their own staff. A main part of my job is to train people, hopefully giving individuals the knowledge and tools they require to enable them to manage their staff successfully"

"My name is Sarah and I have worked for SIL since January 09. I support Service Users with employing their own staff - this might include supporting with job ads and interviewing, advice on employment law and contracts and any issues that may arise once the Service User has a Personal Assistant in post. I also support with bookkeeping and monitoring returns to the Local Authority. My role is varied and no two days are the same - which keeps my job interesting and challenging"

"Hi!  I’m Ros and I’ve worked for SIL since 2008.  I began as a Support Worker, became a Team Leader, had a spell as the ILS Development Worker and am now a Team Manager for the Independent Living Service.  My role is to oversee the operation of our service users’ support plans and their teams of support workers.   I also set up support for new service users and particularly enjoy introducing new service users to a style of support that meets their individual needs for choice and control in their lives."

"Hello. I have been with the Independent living Service at SIL since January 2006, and have had various roles including Team Leader, NVQ Assessor, Assistant Manager and I am now the ILS Team Manager. During this time, I have completed all the mandatory training, such as first aid, food hygiene, moving and handling, medication administration, fire safety, and many other additional courses, I have also enjoyed having the opportunity to gain an NVQ in Management at level 2 (Team Leading), and more recently Health and Social care NVQ level 4 in Leadership and Management. My role is extremely varied and no two days are ever the same! SIL continue to support more and more service users, and therefore recruiting new teams is high on the agenda.  I can be attending reviews, Team meetings, supervising Team Leaders, visiting service users, liaising with other professionals (Social workers, District nurses etc), interviewing potential new staff, arranging shift cover, providing direct support, and very importantly paying the staff!"

"Hi, I’m Gill. I have worked for SIL for 5 yrs starting as a Support Worker and working my way up to Team Co-ordinator. I really enjoy working with my colleague’s as we all share the same ethos and strive to promote independence throughout our services. I especially believe that people should have choice and control over their own lives and to be able to be supported to live independently in their own homes. It is a very busy place to work never a dull moment."

"I’m Lucy and I’ve been working for SIL since May 2011. I work on reception so I get to meet lots of our service users and visitors, which I enjoy. Previously I have worked for charities in Wales including an advocacy charity for people with a learning disability. I’m really happy to be working for an organisation like SIL where the independence of our service users is key."