Welsh news – COVID19 – Services offered by supermarkets for elderly, disabled, vulnerable people, carers and key workers – May 2020

This information is provided by partners at Welsh council authorities and is applicable in Welsh supermarkets only – we hope to be able to share similar information for English visitors to our site soon.

COVID19 – Services offered by supermarkets for elderly, disabled, vulnerable people, carers and key workers – May 2020

Those who are clinically extremely vulnerable (shielding)

Those who are clinically extremely vulnerable (shielding) should have received a letter from the Chief Medical Officer asking them to self-isolate.

The letter explains they should contact their local authority for support to get essential food supplies if friends or family can’t help.

All supermarkets in Wales offering home delivery have been sent datasets of those who are shielding.

Those who are vulnerable, or self-isolating but not shielding

 Should ask friends, family or neighbours who are well to go out and get food and other essentials or use online services. If this is not possible, then the public sector, business, charities, and the general public are gearing up to help. Voluntary organisations that can help can be found at: https://thirdsectorsupport.wales/ can advise on support available to help with such activities as food shopping.

Most of the major supermarkets have ways of paying online, such as e-vouchers or gift cards. The person shopping on their behalf can use them in-store. To find out about payment options, visit:

  • your supermarket’s website
  • UK Finance (the collective voice for the banking and finance industry)

For more information see here 2020.11.05 – Information on supermarkets – COVID19

Gwent Integrated Autism Service – Virtual Sessions

Virtual Autism Advice Sessions

Gwent Integrated Autism Service are working hard to find alternative methods of support in these uncertain times of lockdown and social distancing. Instead of our usual face to face drop in sessions, we would like to offer a Virtual Autism Advice Session.

During the session you will be able to discuss any issues relating to Autism, in the same way you would at our drop-ins. The advice session will be run by two of our support staff, with our new Peer Mentor Worker also present in the background.

We will offer a face-to-face virtual appointment using Microsoft TEAMS. The advice session will be confidential. The use of Microsoft TEAMS is fully compliant with GDPR and Information Governance policies of ABUHB and Monmouthshire County Council. Guidance will be made available to support you to access Microsoft TEAMS. You will need to be able to access an electronic device that has internet connection. Please be advised that if you are relying on mobile data, some mobile phone network providers do not support access to TEAMS unless you are on an unlimited data contract – please check with your network provider.

We will pilot this once a week, for the next four weeks. There will be four sessions available each Tuesday. Each session will last for a maximum of 45 minutes. All appointments will be booked on a first come, first served basis.

At the time of booking we will need your name, email address and phone number so we can contact you in case of any problem with IT access. We will also ask if you could give a brief description of what you would like to discuss.

Autism Advice Sessions will be available on the 12th May, 19th May, 26th May and 2nd June at 10.30am, 11.30am, 1pm and 2pm
For further information or to book a session please contact us on
01633 644143
If you would like to seek autism related advice from us, but are not comfortable with a virtual appointment or the use of TEAMS, please remember we are available Monday – Friday 9am – 4pm on the above telephone number or email address.