Care Quality Commission 2018 Report



Number: 38/18 14 September 2018


Services for Independent Living (SIL) is delighted with the results of its recent Care Quality Commission (CQC) inspection which has rated it Good across all categories.

CQC inspections are carried out as a regulatory function under the Health and Social care Act (2008) and look at the overall quality of the service before providing a rating. The inspector spoke to a range of external organisations as well as people who use SIL’s services, family members and members of staff including the Chief Executive and the Registered Manager.

Within the Report it was noted that: “People’s rights with regard to consent and making their own decisions continued to be respected by staff…. People told us they were treated with respect and dignity. People were never made to feel embarrassed whilst receiving personal care”. It further stated that “People received person-centred care and support that reflected their individual needs and requirements.”

The inspectors also highlighted the excellent training given to support workers by SIL’s in-house training team and the organisation’s commitment diversity, equality and respect.

Val Javens, SIL’s Registered Manager, said: “Our success, of which I am duly proud, is attributable to each and every one of the people who work for SIL and support our service users in the way that they do, ensuring the 5 CQC standards are upheld at every level. We have an Awards Ceremony at our AGM which, this year, is on 4th October, but in reality our ‘Good’ rating is the award so richly deserved by all those who deliver SIL’s excellent frontline service. So, from me a very big thank you to you all.”

SIL’s Chief Executive, Euan McPherson added: “Val and her team have worked very hard to make a good service a great one, the inspection is a snapshot in time but is reflective of a lot of hard work’

To read the full CQC Report visit: Or see the attachment below
For more information about SIL’s services call: 01568 616653; email:

For more information about the Report or SIL’s home support services contact Val Javens, Registered Manager SIL, on 01568 616653

Skip to content