I have worked in Herefordshire in both voluntary and public sectors for 25 years, with approximately 20 years of that in a managerial role. I initially worked for Scope as a Support Worker and then Team Leader, before moving to Herefordshire Community Health Council in 1998 as a Community Development Worker prior to being promoted to Chief Officer.
I joined Herefordshire Primary Care Trust NHS in 2002 where I set up the Patient Advice and Liaison Service (PALS), The Expert Patient Programme and developed the PCT’s Public Engagement activity. Between 2007 and 2009 I was seconded to the role of Programme Manager responsible for the procurement of the Out of Hours GP Contract in Herefordshire and the development of the GP Walk in Centre on the ASDA site in Hereford. From 2010 to 2012 I was the Public Experience Manager for Herefordshire Partnership, working across health and local authority organisations.
A key part of the above roles has been managing staff and volunteers through periods of significant change and generating efficiencies, whilst maintaining quality. I am driven by developing and managing services that genuinely meet the needs of the end user and believe that it is essential to involve service users and staff in the change and development of those services. My personal values align with SIL’s guiding principles.