Care Quality Commission (CQC)

The CQC are the independent regulator of health and social care in England.  Their purpose is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

Throughout their work they:

  • Protect the rights of vulnerable people, including those restricted under the Mental Health Act.
  • Listen to and act on your experiences.
  • Involve the public and people who receive care
  • Work with other organisations and public groups.

SIL was rated good at its latest inspection and this report can be found at  Naturally we hope that during your time with SIL you will have more occasion to compliment us but we understand that there may be times that you are unhappy with the service we provide.  The role of the Care Quality Commission (CQC) is to ensure good standards of practice and to safeguard the welfare of Service Users. If you have any complaint about the service, please refer to the SIL Complaints Procedure or contact the CQC regional office.

To contact the Regional CQC office telephone: 03000 616161

or email:

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