Why Choose Us
We’ll help you to decide which service is right for you and tailor the care and support we offer around what you really need.
CQC regulated
Health and Care providers are governed by the CQC, the Care Quality Commission, and we are all graded to a set of standards. SIL was rated Good in all areas at our last inspection.
We are passionate and work in partnership
At SIL, it’s not just about a set of standards to uphold or a badge to wear, we are passionate about the care we deliver.
Our mission is to be: The provider of choice for individual care and support, empowering people to lead an independent life.
This is why we have individually tailored support plans and get to know our service users. We use our partnerships with disability groups, local authorities and other agencies to promote disability and independence issues.
Experienced & award-winning staff
Working with older people and people with different disabilities and needs has taught us the importance of individual tailored care and an adaptable service. No two people are the same and their needs can change. Our support plans are created with you, your family and input from medical experts where appropriate. They are not static documents and are open to change as required.
Since the Hereford Times introduced their Health and Social Care Awards, SIL has won awards every year. Our awards have included: Greatest Contribution to Social Care; Care Hero; Care at Home; Mental Health; and the Best Place to Work in Health & Social Care.
We win awards because we are good at what we do and because we deliver an excellent service.
Training the right person
We think that our staff excel at what they do not only because of the comprehensive training every employee goes through but because we recruit people with the right qualities from the start. We look for empathetic, caring, polite and respectful candidates and train them to understand all aspects of care. All employees go through regular updates in training keeping their knowledge up to date and fresh in the mind. All carers job shadow existing staff before working with clients alone; learning on the job and from experienced staff.
Our Latest News
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PERSONAL INDEPENDENCE PAYMENT Reforms
PIP: New Welfare Legislation – The UK government has introduced…
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The Future of Social Care – Spending Review
Sustaining the NHS Means Strengthening Social Care It is widely…
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Care Recruitment – an industry on the brink
Overseas Care Recruitment Challenges Ahead A Short-Sighted Move? Why the…
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What to Do When the GP Surgery Is Closed
and It’s Not an Emergency When you or someone you…
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The Mental Health of Carers: A Growing Concern
The Mental Health of Carers: A Growing Concern Last week…
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What is a direct payment?
Understanding Direct Payments: Taking Control of Your Care When…
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Men’s Health Week 2025
Men’s Health Week, running from 9th – 15th June, is…
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Stepping into May – National Walking Month
Step into May with SIL: Walking, Wellbeing & Ice Cream…
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Dementia Action Week
Dementia Action Week: Raising Awareness of a Devasting Condition From…
Support Our Mission
Any donation you are able to make will help us continue to provide grants, enabling service users to have real choices about what they would like to do and supporting local organisations to continue delivering much needed services.